Our products are guaranteed against manufacturing faults for 12 months from the date of purchase.
If we deem the product to have a manufacturing fault or defect, we will repair it or send out a replacement depending on the result of our assessment. A repair or replacement for a manufacturing fault or defect will be at no charge to the Customer.
The Manufacturing Warranty does not cover the following:
- breakage or damage due to normal wear and tear;
- breakage or damage from improper installation of accessories;
- damage or scratching to the aesthetic display of the carafe and its designs caused whilst using;
- intentional breakage or damage;
- misuse of the product.
Where proof of purchase is not provided or a product is outside of the warranty period, we reserve the right to charge a service fee and/or charge for parts replaced/repaired.
Only the original purchaser, who bought the product from us is covered under the warranty. Proof of purchase is required. The workmanship and/or materials that are deemed faulty or defected are covered by the warranty, providing the product has been used at all times in normal conditions, properly maintained, and in accordance with the instructions.
If goods are damaged or faulty on arrival, they may be returned. If the goods are deemed to be faulty upon assessment by our team, normal warranty conditions will apply. It is the Customers responsibility to follow warranty/instruction information at all times during ownership of the product. The Customer is responsible for all costs incurred in relation to any return. In the event that the Customer receives a defective or damaged product, we will despatch a replacement item (subject to availability).
Once we receive the returned item or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery. This will return to the original method of payment.
Please note that all products that are found to be defective will incur the delivery costs of returning the item to us. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.